Automate Digital Dialog

Automate customer engagement

Once our process analysis is complete and your new digital customer dialog concept is in place, our engagement platform offers a broad portfolio of solutions to integrate the appropriate dialog measures into your infrastructure. With the various digital engagement components, you are able to engage with visitors to your website in a much more targeted and efficient way.

And always with the right dialog measure in the right place. Because our digital engagement components act intelligently and proactively. Using a self-learning algorithm, they automatically analyze even complex visitor behavior patterns, such as where the visitor came to your site from, how they behave on your site, or their potential purchase intent.

With the information obtained, our Digital Engage platform creates a visitor profile, on the basis of which the program automatically decides when to intervene in the online sales process with which dialog solution.

This includes solutions such as onsite content, e.g. with banners and panels but also asynchronous chats, video chat and co-browsing for call center agents. All dialog solutions are also made available via mobile devices and SMS and messaging services such as Facebook or WhatsApp.

Reduces the dropout rate by more than

Increases purchase transactions by up to

Research has shown that intelligent and proactive visitor targeting with digital engagement components can reduce abandonment rates by up to 50% and increase purchase completions by up to 30%.

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Contact

kompaktwerk gmbh

Sattlerweg 12 b
D – 51429 Bergisch-Gladbach

hello@kompaktwerk.de

Tel. +49(0) 2204 / 984048-0