Control digital channels via dashboard

Control with KPI reporting

To manage and customize your digital customer dialog as efficiently as possible, our digital engagement platform has a powerful reporting system. At the touch of a button, your customer service representatives and team leaders can see all the data and information from the various digital dialog channels in clear graphics on a dashboard, tailored to their role. From inquiry to hourly, daily and weekly overviews.

After logging in, the relevant key figures or KPI’s and information, as you know it from your contact center, are automatically available. So there is no need to search, filter, sort or download data first.

In addition, Digital Engage data can also be easily integrated into applications, dashboards, and databases and merged in real time. This way, your account managers keep an eye on all data, no matter where and with which system they are currently operating.

To help your customer service manager stay on top of things, our Digital Engage platform can display your customer service representatives’ activities in daily, weekly, and monthly views. What’s more, reporting even provides a return-of-investment (ROI) overview per account.