Customize IT infrastructure

Adapting the customer dialog concept

If you decide to use kompaktwerk, the first thing we do is analyze your e-commerce processes. What does your IT infrastructure look like? Which digital dialog applications are already available? Where are the opportunities for optimization in customer dialog, CRM or e-service?

Based on the facts and your individual wishes and requirements, we then develop a customized digital customer dialog concept, which we then implement operationally for you with the appropriate digital engagement solutions.

Whether intelligent FAQ’s, chats or video chats, on-page content and virtual assistance support or BOT’s – no matter which digital management components or combinations you decide on – we embed the applications as end-to-end access in your individual infrastructure.

And, if desired, this can also be done across systems, from the e-shop to your CRM to your contact center. Our project managers are long-time specialists in e-commerce applications and know what matters in the big picture as well as in the details.

The entire process, from analysis to live connection, takes no longer than six weeks. Customization to your individual needs can even go so far as to recruit agents according to your qualified requirements, train them, and integrate them into the on-site process if desired.

That’s not all. Billing can also be individualized – right up to performance-based models such as pay-per-sell or pay-for-performance.

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Contact

kompaktwerk gmbh

Sattlerweg 12 b
D – 51429 Bergisch-Gladbach

hello@kompaktwerk.de

Tel. +49(0) 2204 / 984048-0