10 chatbot examples – These are the industries that like to use them

Chatbots have long been an integral part of the Internet and have become widespread. They inspire the customer journey, boost sales, and provide immediate value to the visitor. Below you will find some chatbot examples that are already in use and are being actively adopted. Here, it is above all the innovative sectors that set the standards. But even long-established corporations have now recognized the trend of the times and are working on implementation.

10 different chatbot examples

Chatbot examples – For which industries is it interesting?

Our chatbot and virtual assistants can in principle be applied to any company. However, there are industries where it is particularly helpful and popular. It is ideally suited for all entrepreneurs whose customers search for information on the website, are assisted during the purchase process, have a product that requires explanation, general service inquiries or want to offer a service that requires explanation, or want to maintain databases automatically.

To illustrate, we have listed some chatbot examples to spark your imagination.

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Chatbot example #1: A hotel group

Running a hotel is a labor-intensive business. Especially the acceptance of reservations, cancellations and criticism is complex and cumbersome. With a good chatbot, you can save working time here and avoid errors that occur.

By maintaining a database, the chatbot can see within seconds which rooms are occupied and when, and subsequently accept or reject reservations. He can also provide information about the special features of individual rooms, interesting facts about the hotel, or the surrounding area to the guest. In this way, the booking process can be simplified and working time can be saved. A reservation via Facebook Messenger, email, or any other communication platform can be read into your system completely automatically.

Chatbot example #2: The HR department

The larger a group becomes, the more employees it usually employs. Valuable human capital must be guarded and nurtured. This is a time-consuming task, which in turn ties up personnel. An HR chatbot can sustainably reduce the workload of the HR department by answering questions that arise from employees, automatically gathering feedback on processes and projects, and providing it to the responsible HR staff.
If questions arise during recurring processes, they can be conveniently explained by the chatbot, and new employees also have someone on hand who is available around the clock and knows the company’s processes in detail.

Chatbot example #3: A restaurant group

A restaurant must manage its staff capacity well. The more often the phone rings and needs to be answered, the less time can be spent with guests on site. However, good service is instrumental in satisfied customers and sales.

By using a chatbot, restaurants are able to handle reservations and any special requests in a meaningful way. Since they are submitted in writing, the number of misunderstandings is reduced tremendously. The guest also experiences a special service, as he can be reminded of the reservation on request and leave his contact details. In this way, the bond with the guest is increased and the number of reservations actually kept increases.

Chatbot example #4: A delivery service

Chatbot examples - delivery services benefit enormously Especially for delivery service chains, a chatbot is an excellent way to take many orders, manage them and forward them to the respective branch. The chatbot is able to take an order, query the address, and instruct a nearby location to prepare and deliver it. In this way, not only is the workload noticeably reduced. You also take a lot of work off the customer’s hands, avoid misunderstandings, and can determine the behavior of the clientele and evaluate it later.

An intelligent chatbot also helps to boost sales noticeably. For example, a customer can be alerted to any promotions, the absence of a drink in the order, or upgrade opportunities.

Chatbot example #5: E-commerce company

A chatbot is particularly useful if online trading is carried out. Many customers have numerous questions before ordering and hope for an immediate answer. However, since solvent customers order mainly after hours and thus outside normal business hours, they do not reach any employee. Emails and calls will be answered the following day at the earliest. However, if a customer is willing to spend money, you should not let this opportunity pass.

With an e-commerce chatbot, a contact person is available around the clock who can answer the majority of questions in a matter of seconds. It can also guide the prospect through the buying process, make recommendations, inform about individual delivery time and promotions.

Chatbot example #6: A freight forwarder

Anyone who hires a freight forwarder has many questions. When can the delivery be picked up at the earliest, how long does the delivery take, how many pallets and trucks are needed and what does the transport cost? With an intelligent chatbot, these questions can not only be answered quickly, but also at any time. Dates can also be booked bindingly. If the recipient’s email address or mobile number is provided, they can also be notified of the delivery date via email or Whatsapp. A real added value for the customer and a reduction in workload for the freight forwarder.

Chatbot example #7: A facility management company

Facility management operators look after the interests of tenants and owners. Here, the same questions arise again and again. Our chatbot can be used to make appointments with the janitor, request information about house rules, and process inquiries regarding property-related documents.

If a tenant wants to know whether he is allowed to barbecue on the balcony, he will no longer have to call the property management company in the future, but can conveniently ask the chatbot this question.

Chatbot example #8: A weather service

Weather is subject to constant change and large regional differences. Forecasts and circumstances change from hour to hour. With a chatbot, visitors to weather services can make individual inquiries and receive information immediately.

“What will the weather be like at 11am on 11/11/2022 in 50674 Cologne?” could be a query to the chatbot. More abstract inquiries such as “Will I be able to barbecue in Bremen-Nord on 11.07.2022?” are also conceivable.

Users can also ask to be notified if the weather forecast changes in the future. This way, you have a virtual assistant set up on your smartphone and you will never be surprised by the weather again.

Chatbot example #9: A tour operator

A trip is intensively planned and prepared by many people. After all, the vacation should be relaxing, exciting and relaxing. For tour operators, this means that many questions arise before booking. These cover many different areas such as the hotel, flight, local weather, food, entry requirements and bringing souvenirs. By using a chatbot, all these questions can be automated and answered in real time.

Another factor that makes the chatbot interesting for a tour operator is that they can sell other services. Day trips, shuttle services and restaurant reservations and experiences are especially worth mentioning here.

Once all questions have been clarified, the travel booking can be accepted and forwarded directly by the chatbot.

Chatbot example #10: Information websites

If you offer editorial content, you should make sure that visitors can find it. A good service is to have this searched by chatbot. Especially complex topics require extensive texts, but not every visitor really wants to read everything. Our chatbot can quickly help answer specific questions here without having to read large amounts of text. It is much more flexible than a FAQ section and makes it easier for visitors to find information.

These examples show that chatbots are becoming increasingly important in business. Whether you want to reach your customers via email, WhatsApp, Facebook Messenger, or other social media channels, an intelligent chatbot is perfect for taking work off your employees’ hands and working much more cost-efficiently.

If you are also ready to take your customer service to a new level, we would like to be your contact on the subject. While in China in particular it is already hard to imagine a present without artificial intelligence, in Europe the technology is being implemented only tentatively in the everyday life of European companies, even though some big players have already been able to celebrate great successes with it.

Test our chatbot

The easiest way to get a feel for how our chatbot works is to test it. Therefore, we invite you to build a custom demo for you with dynamic FAQ and your website chatbot. During the live demo you can then ask our chatbot questions, see how the chatbot works hand in hand with your live agents and how easy the administration is to act. Find out how it works and how you can use it in your business.

We would be happy to discuss further details with you in a personal meeting.

Our quality promise

Developing and setting up a truly helpful chatbot is costly and complex. However, we are so convinced of the functionality and effectiveness that we do not necessarily charge you for our working time. If desired, we will work for you on a success-related basis in exchange for a share of the sales increase achieved, as well as the service contact costs saved through our chatbot. This way, you bear no risk and can offer the versatile benefits of an intelligent chatbot to your customers without having to finance this investment.

The implementation can be done within 4 – 6 weeks, provides you and your customers with a virtual assistant that improves the customer journey, increases conversion rates and noticeably reduces your customer service workload.

Interest aroused? Contact us now!

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