REMOTE SUPPORT

IT Management and Support for Today’s Workplace

GoTo Resolve is the right solution for small and medium businesses

Our GoTo Resolve solution combines remote monitoring and management, remote access and support, ticketing, automation, and other features such as Camera Share.

Here are the main features:

Remote support and access
Device access and support for PCs, Macs, Chromebooks, and mobile devices
Lean RMM (remote monitoring and management) tools for background access
Live camera transmission for support in case of device problems
Remote support and IT automation (e.g. for software updates)
Integrated ticketing: Control support requests directly via MS Teams or Slack
Helpdesk and session reports
Unique selling point in this area: Zero Trust principle - additional verification for sensitive actions or accesses

Remote Support Test

Try remote maintenance software for FREE

We would be happy to discuss with you where and how to use remote maintenance and what special requirements you have.
In addition to the test, we would like to give you a short briefing so that you can also take advantage of all the benefits of our solution.

Enter your email address, give us a date request and we will send you the free trial link within 24 hours.

GoTo Resolve with Zero Trust Principle

All in one console:

All the important tools your technicians need for their daily work are integrated in one interface.

Try for free »

What are the advantages of GoTo Resolve:

In summary, GoTo Resolve provides an integrated, easy-to-use, reliable and secure IT management solution that can save costs and increase efficiency.

IT automation means manual support is no longer necessary

Integrated Platform: GoTo Resolve is an integrated platform that combines multiple functions such as remote support, remote access, and monitoring into a single solution.
Ease of use: GoTo Resolve’s user-friendly interface and intuitive features make it easy to use and quickly resolve IT issues.
Reliable support: GoTo Resolve offers reliable IT support to ensure that issues are resolved quickly and effectively.
Enhanced security: GoTo Resolve places a strong emphasis on security and ensures that all data and connections are secure.
Cost efficiency: GoTo Resolve’s integrated platform and reliable support can save costs and increase IT management efficiency.

Proactive monitoring for individual devices or groups

Rescue “built by GoTo” is the remote solution for large enterprises

If you integrate IT support into workflows and have high compliance and availability requirements, Rescue is a good choice. It provides secure and reliable remote support solutions and enables efficient support execution without disrupting business operations.

The main features:

Any number of unattended terminals possible
Integrations and open APIs to enterprise applications such as Agiloft, Salesforce, Microsoft Dynamics, ServiceNow, Freshdesk, Zendesk and many more.
Detailed and audit-proof reporting
ISO 27001 certification
Calling Card: Secure and easy connection options (also for various POS systems)
Configurable connection methods
"Branding" customizable (white labeling)
Advanced account management through groups with customizable authorization concepts