Rescue and TeamViewer are both remote support solutions that allow technicians and IT specialists to “remotely” access computers and other IT devices to provide maintenance and support.
In a comparison of the remote support solutions TeamViewer and Rescue, conducted by the independent Zibis Group Inc, Rescue can claim some interesting advantages. We have summarized these for you below:
Rescue Remote Support from GoTo offers a simpler and more cost-effective pricing structure with all features included in the price. This means that you can use all the features without buying additional add-ons or upgrades. The price depends on the number of technicians who will use the tool, and there are different plans tailored to different company sizes.
Rescue offers 99.99% availability – a must-have for meeting your IT and customer requirements.
TeamViewer does not reach this value: in a period of 15 months, the tool was unavailable or recorded unplanned interruptions 19 times – more than twice as often as Rescue.
Rescue delivers high security standards and uses advanced security features such as data encryption, multi-level authentication and malware detection to ensure remote maintenance security. This is especially important if you need to access sensitive data.
The more location-independent and hybrid you are, the more online attacks you have through phishing and social engineering. Against this, Rescue offers the following security features:
It is similar for both solutions, but with one difference: with Rescue everything is included. TeamViewer has multiple product versions and limitations on devices and features. Here Rescue focuses on simplicity: there is only one product version plus an add-on for mobile device support with an unlimited number of devices. Rescue supports desktops (Windows and macOS) as well as Android and iOS smartphones.
Rescue Remote offers an unlimited number of parallel sessions for all users. This means that each technician can have as many concurrent sessions as they need at no additional cost.
Fast connection speed: Rescue Remote Support offers faster connection speed than Teamviewer. This is especially important for remote maintenance of devices with low bandwidth, or with slow internet connections.
Rescue is designed to meet the needs of organizations of all sizes, with features such as multi-session support and a centralized management console to facilitate support of multiple devices simultaneously.
Windows, Mac and mobile support platform
At Rescue, customers, in short, come first. Here are a few customer testimonials:
Global PC, notebook & peripheral provider, Lenovo, centralizes and simplifies its team management with RESCUE.
Ronald Mitchell – Head of Contact Center worldwide
The global provider of smartphones, Bluetooth headphones & speakers, Motorola supports its smartphone users around the globe with Rescue +Mobile
Theo Koufalis – Global Content Manager
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