• kompaktwerk - intelligent, digital service solutions

    Compact instead of complicated
    100% digital

kompaktwerk – digital agency for innovative technologies

We are your innovative partner when it comes to intelligent, digital service solutions. From pragmatic consulting to operational implementation.

We offer comprehensive digital solutions that optimize your company’s service processes, simplify communication via digital channels, enable remote support, improve your internal information search with AI, and make your chatbot smarter by using state-of-the-art LLM (large-language models) such as GPT4, MT-NLG, LaMDA, or BARD, among others.

Technical solutions for the digital age

Omnichannel communication that seamlessly integrates voice, chat, and chatbots. This seamless integration enables your company to provide seamless customer service and streamline customer interactions across multiple channels.

Remote support and remote management solutions enable IT infrastructures and devices to be monitored, managed and support provided remotely. This provides flexibility and convenience for customers as issues can be resolved quickly and effectively.

Company-wide internal “Google search”: We break down data silos and network the various data sources to enable information to be found quickly and easily. This saves time and improves the efficiency of your business processes.

Development and expansion of LLM-Large Language models. With these powerful models, we can realize automated text generation, machine learning, and data analysis. This opens up new potential for innovation and data-driven decision making for your company.

“improve customer dialog” is our guiding principle and philosophy. Therein lies the constant optimization of our approach, but also to look at projects in an innovative way in a new way and to create real added value.

kompaktwerk: OUR PERFORMANCE

Our core competence ranges from analysis and conception of your service processes to optimization and pragmatic implementation with digital tools. We place particular emphasis on the highest quality and close, trusting cooperation with our customers in all project phases.

Chatbots with artificial intelligence


Building AI-powered voice and chatbots into your contact center structures. We help you integrate a chatbot into your company’s existing customer service processes by not only providing the technical foundation, but also implementing it for you and providing extensive consulting.

Learn more about chatbots »

Chat messaging

Chat messaging

Our platform is a customer dialog solution that provides you with chatbots, chats, as well as the most popular messaging channels like Whatsapp and Instagram. The platform can be extended with modules such as chatbots, SMS text messaging, video chat and CoBrowsing for call and chat.

Learn more about Chat Messaging »

IP telephony, Voice over IP

VOIP telephony

Installing cloud telephony (voice over IP) for your contact center. Inexpensive calling, crystal clear video transmission, easy screen transfer, GDPR compliant encryption and integration with various CRM systems are just some of the benefits you will enjoy.

Learn more about VOIP telephony »

Enterprise search or company-wide search

Enterprise Search

Implementation of an “Enterprise Search Platform” to quickly find customer, project and contract relevant data and ensure that nothing is overlooked. Our solution is an intelligent search engine, so to speak, rights-checked, scalable, with linguistics and AI for best usability.

Learn more about Enterprise Search »

Remote Support Software

Remote Support

IT management and support for today’s workplace.
Our solution combines remote monitoring and management, remote access and support, ticketing, automation and other features such as camera share.

Learn more about Remote Support »

Digital services and consulting offers

Digital services

During IT implementation in your existing systems, we support you with our many years of IT and project experience. Including integrations with CRM, ERP systems, and chatbot and knowledgebase platforms. Our Solution Architects, Customer Success Managers, Data Scientists and Contact Center Trainers are at your disposal for this purpose.

Learn more about Digital Services »


Sounds good? Then enter into dialogue with us!

We look forward to hearing your thoughts and the requirements of your digitization project
to get to know each other and discuss them in person.


kompaktwerk gmbh

Sattlerweg 12 b
D – 51429 Bergisch-Gladbach

Tel. +49(0) 2204 / 984048-0