Trade with messaging

Acting of the messaging concept

Mobile Messaging.

In addition to common onsite dialog solutions such as chats, kompaktwerk offers you numerous other digital tools through its digital engagement portfolio, which you can use to make your customer dialog management much more efficient.

The best example: mobile messaging. After all, most consumers today are used to private messaging via mobile services such as SMS, iMessage, Whatsapp or Facebook Messenger. So what could be more natural than to use mobile messaging specifically for your service and sales strategies?

Your advantage: you can continue to stay in touch with your website visitors, even if they leave your portal or are currently on the road. In this way, mobile messaging also relieves your call center agents.

With mobile messaging, you demonstrate greater customer centricity by allowing your customers and prospects to contact you or continue a conversation whenever it’s most convenient for them. At the same time, the dialog can be flexibly adapted to the requirements of your customers. For example, a messaging app informs customers via notification when they can expect a response. For urgent issues that require immediate attention, certain consumers can mark their requests as urgent to have them addressed more quickly.

Co-browsing.

As a complement to website content, co-browsing has become a useful online service in recent years. In doing so, your agent takes over mouse activities for website visitors who, for example, have difficulties searching, navigating or filling out a form.

As a web-based and encrypted workspace, Co-Browsing is absolutely secure and compatible with all modern browsers – with no installation effort or setup required. Ad hoc co-browsing session with the client is usable. This can be initiated from an ongoing chat or by your call center agent.

For your customers and prospects, co-browsing means more personalized service when they visit your website. And for you, a lower abandonment rate and reduced service costs.

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kompaktwerk gmbh

Sattlerweg 12 b
D – 51429 Bergisch-Gladbach

hello@kompaktwerk.de

Tel. +49(0) 2204 / 984048-0